We are committed to protecting your privacy. This policy outlines the information we collect from you, how we use this information and your rights in relation to it.

We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act), the General Data Protection Regulation (EU) 2016 / 679 (GDPR) and in accordance with other applicable privacy laws.

By accepting this Privacy Policy, you consent to us collecting, using and disclosing your Personal Information in accordance with the terms of this policy.

Version Date: 1 June 2022

1. Who is Nature of Success?

When we refer to ‘Nature of Success, ‘we’ and ‘us’, we refer to Nature of Success Pty Ltd (ACN 128 762 149) and its related bodies corporate (Nature of Success). We are based at our office in Cronulla, Australia.

2. What personal information do we collect?

In order for us to effectively provide our services, we may collect personal information from you. This may include

Identification and payment information

  • • full name;
  • • date of birth;
  • • credit/debit card or account details;

Contact information

  • • business details;
  • • residential address;
  • • phone number(s);
  • • email address(es);

Other information

  • • commentary or opinions;
  • • records of your use of our services;
  • • analytical and statistical information;
  • • medical information.

If you are a candidate for employment, we may collect additional information that is relevant to your employment such as work and education history.

We may also collect information automatically when you visit our website, for example what type of device and browser you are using, as well as your approximate location. We use cookies on our website, which will be explained in further detail below.

If you give us any personal information that belongs to another person, you warrant that you have obtained the permission to disclose this information to us.

3. How we will use your personal information

We will use your personal information to correspond with you, as necessary, and to provide our services generally.

We may use your personal information for the purpose of research and development of our products and services (including surveys), staff training, communicating with you about services we offer, and promotions and competitions we are offering. We may tell you about these services and offers via mail, email, telephone or any other means of direct communication. You may opt-out of receiving direct marketing at any time by contacting us on the details provided in the “Contact Us” section of this Privacy Policy, or otherwise as directed in any communication you may receive.

Your personal information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your personal information will be disclosed and transferred to the new owner/controller for that purpose. We may disclose information to our business partners and/or contractors to facilitate the provision of our services (for example, to enable us to use digital marketing platforms in communications with you), some of whom may be located overseas. We may use cloud technology in the storage of information. As such, your personal information may be disclosed and/or stored outside Australia. By providing your personal information, you are consenting to its disclosure and/or storage on this basis.

We may require medical information about you in the in the course of providing you with our services. This medical information will only be used for the purposes of assessing your ability to safely participate in our services and will not be otherwise disclosed except as required by law.

If you do not agree with your personal information being treated in accordance with this Privacy Policy, you should not provide your personal information to us, or consent to a third party doing so, nor should you utilise our services. If we are not provided with the personal information we need, we may not be able to provide you with the service you want or we may be restricted in the way that we provide the service.

4. When do we collect your personal information?

We collect your personal information when you visit our website, when you attend our premises, when you use our services and when you interact with us via phone, email or in person.

Examples of when we collect your personal information include:

  • • When you create an account;
  • • When you attend our premises;
  • • When you provide us with personal information through the web enquiry service;
  • • When you visit our website;
  • • When we process payments in exchange for any goods or services;
  • • When you contact us via phone, email, letter or in person;
  • • When you receive services from us; and
  • • If you are a candidate for employment, when you complete forms as part of your employment application.

You acknowledge that if you disclose personal information in a group session or program run or facilitated by us, you may be disclosing this information to other participants and you do so at your own risk. You are responsible for any disclosures you make and while we take reasonable precautions to ensure that our sessions and programs are a safe space to discuss sensitive issues, we cannot guarantee that other participants will not misuse information you disclose. We make no warranties and shall not be liable for the use of any personal information you may disclose to third parties, even where such third parties may be clients of us and may be participating in sessions or programs run or facilitated by us.

5. What happens when we’re unable to collect your personal information?

If we are unable to collect your personal information, we may not be able to fulfil our obligations to you including providing our secure storage services. Your experience when interacting with us may be delayed or not as efficient as you would like.

6. How do we store your personal information?

We take every effort to store your personal information safely. We may hold your personal information either in electronic or hard copy form. When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. We take every effort to keep your information safe in accordance with relevant government regulation and requirements. Our servers, computer systems and internet hosting are protected through necessary security systems including physical locks, firewalls, security systems and passwords.

7. How we use your data

We do not sell your personal information to third parties. However, we may share some of your data with third-party partners in the provision of the agreed services with your consent. When this is done, our partners are obligated to only use your data for the reasons agreed with us and have committed to not misuse or sell your data in any way. Your personal data may be shared to the following partners:

  • • Our employees, contractors or service providers in the instance that this is necessary to provide services to you;
  • • Our business advisors including accountants, lawyers and other business professionals where reasonably required for them to fulfil their obligations to us; or
  • • If required by law to any person or body authorised by such law.

Your personal information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your personal information will be disclosed and transferred to the new owner/controller for that purpose.

We may use your personal information for marketing purposes if you have specifically consented to such marketing.

We are not liable for any loss, damage or claim arising out of a third party’s use of your personal information where we were authorised by you or law to provide that third party with your personal information.

8. How you can access your personal information

You have the right to access your personal information stored by us at any time. Please email to make this request. Please note that it may take us a few days to collate all the personal information we have stored.

You have the right to be informed about how your personal information is being used and we will strive to update you when our privacy policy changes. You may also contact us at any time to ask questions about your personal information, or to update your details at

9. How long do we store your personal information?

We retain your personal information for as long as is needed for us to fulfil our obligations to you, for example to provide services. We may also need to store your personal information to comply with any tax or governing bodies. When we no longer need to store your data for these reasons, we will either delete or sufficiently anonymise this. Please note that we may have a legal obligation to retain copies of your information in certain circumstances for a particular period of time.

10. Do we disclose your personal information overseas?

Nature of Success is based in Australia so the majority of our service providers are Australian based. However, we may from time to time collaborate with overseas partners and collaborators, including but not limited to agents, contractors and consultants who we may engage from time to time to assist in providing services to you and the Kelee Foundation in the United States of America. We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable privacy laws. This means that we have taken all necessary steps to keep your information safe as per the relevant privacy regulations. You consent to us disclosing your information overseas where required to provide you with any agreed services.

11. Changes to our policies

We may make changes to this policy from time to time. Our current policy will be available on our website or a hard copy may be provided to you upon request. If you continue to use our services after any update to this policy, you agree to the terms of the updated policy and consent to the use of personal information in accordance with the updated policy.

12. Residents in the European Economic Area

The same privacy policy also pertains to residents of the European Economic Area in compliance with the GDPR.

If you are a resident of the European Economic Area you are protected by specific regulations set out in the GDPR which includes the following:

  • • You have the right to access your personal information at any time and enquire to exactly what information we are holding about you.
  • • You have the right to rectify or change your personal information at any time.
  • • You have the right to request deletion of your personal data at any time unless we are required to hold your data for legal or regulatory reasons.
  • • You also have the right to restrict whatever personal information we hold on you.
  • • You have the right to request the transfer of your data to a relevant third party.
  • • You have the right to object to your personal information being used in a way that you do not like and request that we stop doing so. We will fulfil your request unless there is a legal or regulatory reason not to.
  • • You have the right to make a privacy complaint if you feel we are misusing your data. We will respond in the same way as we will for residents of any other country as set out in this privacy policy.

13. Cookies and Web Browsing

Like many websites, we use cookies to personalise and streamline your browsing experience with us. This is because we want to provide you with the best and easiest experience possible when you’re using our site.

What types of cookies do we use?

From time to time, we may use the following cookies:

Performance cookies:

We require certain types of cookies in order for our website to operate.

Analytical cookies:

We like to know how many users are on our site at any time, as well as where they are visiting from and which pages they visit. This allows us to create content that best suits your needs.

Targeting cookies:

These cookies allow us to see your user journey, so we can make this simple and easy for you. This allows us to customise your experience and our marketing activities, so they are relevant for you.

What can you do to control your cookies?

You have the choice to customise your use of cookies through your browser, for example Firefox, Google Chrome or Internet Explorer. You can set your cookies as either prompted or refused. Please note that if you deactivate your cookies, you may have difficulty using our website or services correctly.

14. Phone Calls or Emails

Nature of Success will only contact existing customers in relation to an existing account or enquiry made with Nature of Success. We may contact you for marketing purposes where you have given us permission to do so.

Any communication from Nature of Success via email will only ever be made from an authorised email user from Nature of Success and will only ever carry the suffix:

Should you receive an email stating it is from Nature of Success but the email comes from another email address, or if you suspect a phone call you received may be suspicious, please inform us by writing or by phone immediately and do not respond to that communication.

15. Privacy Complaints

If you believe we have breached our privacy rights at any time, please send us an email at so our privacy officer can investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

If you have complained about something that is not covered in the relevant privacy laws, we will explain why we are unable to take further action. Please allow a few days for us to investigate and respond to any privacy complaints.

If you have any other questions please feel free to contact us at:


Mail: The Privacy Officer, Nature of Success Pty Ltd, PO BOX 362, Cronulla, NSW, 2230